Patient Feedback Procedure
We would be very pleased to receive any feedback you may have about our service. If you would like to comment about any aspect of our service, please contact us via our comments form which are available at our reception, on the Denture Patient Testimonials page on this website or if you prefer you can write to:
Calvin Tudor, Clinical Dental Technician, The Denture Studio, 96 Spon End, Coventry CV1 3HF
The General Dental Council require all dental practices and denture clinics to have their own query and complaints procedures and to publish this procedure for patients. Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.
At The Denture Studio, we would take any complaint very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. If a patient complains, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. If you are not happy with the response you receive from us, you are entitled to raise this verbally or in writing with the Dental Complaints Service on 08456 120 540 or write to: Dental Complaints Service Stephenson House 2 Cherry Orchard Road Croydon CR0 6BA.